FAQ

Frequently Asked Questions (FAQ)

**1. What products do you sell?**
We offer unique home decoration pieces including floating mugs, artistic displays, and small statue décor designed to elevate your living space.

**2. Are your floating mugs real or just decorative?**
Our floating mugs are decorative pieces designed to create a magical “floating” illusion. They are not intended for drinking use.

**3. What materials are your products made from?**
Most of our items are made from high-quality resin, ceramic, or mixed materials to ensure durability and a premium look.

**4. Do you ship internationally?**
Yes, we ship worldwide. Shipping times and fees may vary depending on your location.

**5. How long does shipping take?**
Orders are typically processed within 1–3 business days. Delivery usually takes 7–15 business days depending on your location.

**6. Can I track my order?**
Yes! Once your order is shipped, you will receive a tracking number via email.

**7. What is your return policy?**
We accept returns within 7–14 days of delivery for damaged or defective items. Please contact us with photos so we can assist you quickly.

**8. Do you offer refunds?**
Refunds are issued for eligible returns once the item has been received and inspected.

**9. How do I contact customer support?**
You can reach us anytime via our contact page or email. We aim to respond within 24 hours.

**10. Are your products handmade?**
Some of our designs are handcrafted or hand-finished, making each piece slightly unique.